Event schedule was not updated. Butlers showed us different times than the actual schedules. Some restaurants, bars, etc were not open as described. Maybe this was a communication error? Also wish there was more options for nightlife. However, staff was very nice throughout our whole stay helping us wherever we needed it.
Juana
2024 年 6 月入住 6 晚
4/10 很差
Andrew
团体旅客
2024年06月8日
不满意:住宿条件和设施,员工和服务
Food was terrible, staff was entitled for tips and won’t serve drinks until they saw some cash, property was too big so you had to ride carts to certain areas but the cart system sucks.
Andrew
2024 年 5 月入住 3 晚
10/10 超赞
Joseph W
与配偶出行
2024年06月1日
We actually never left the property so I don’t know.
Joseph W
2024 年 5 月入住 5 晚
10/10 超赞
JULIO
2024年05月31日
满意:清洁度、员工和服务、住宿条件和设施
The best
JULIO
2024 年 5 月入住 3 晚
10/10 超赞
Mariel Vega
与家人及幼儿出行
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El hotel está espectacular, mi unica sugerencia es el area del bufet, las comidas están falta de sabor. Fuimos al restaurante El Dorado y todo muy bueno.
Mariel Vega
2024 年 5 月入住 3 晚
10/10 超赞
Anayara
与家人及幼儿出行
2024年05月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property itself is updated and beautiful. Plenty of activities for the entire family. The pool area is well attended. Kids pool and play area kept my toddler busy all day. Many options for dining. Service was great and everyone was friendly and helpful.
Anayara
2024 年 4 月入住 5 晚
2/10 糟糕
Anisuz
与配偶出行
2024年05月27日
不满意:员工和服务
The service is very bad. They don’t care about service or customer. Terrible service I ever had. Almost every guest was complaining. The staff were rude. I think they don’t have sufficient staff
Anisuz
2024 年 5 月入住 2 晚
10/10 超赞
Marina
与配偶出行
2024年05月26日
Beautiful resort, good beds, nice clean facilities, amazing spa, good food
Marina
2024 年 5 月入住 6 晚
10/10 超赞
Rexie,Fallbrook
2024年05月24日
满意:清洁度、员工和服务、住宿条件和设施
Rexie
2024 年 5 月入住 3 晚
6/10 一般
Henry
与家人出行, 团体旅客
2024年05月21日
满意:清洁度、员工和服务、服务设施
Staff was amazing but the air conditioning in the room was not great it was warm throughout the day and would be cooler at night. I upgraded to premium alcohol but it was not worth it as there weren’t much places to access them. The tile in my room were damaged but not a big concern.