Banquet hall

Reviews of The Westin Resort & Spa, Cancun

4 out of 5
The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, Cancun, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 664 out of 1287 reviews" "
Rating 8 - Good. 315 out of 1287 reviews" "
Rating 6 - Okay. 145 out of 1287 reviews" "
Rating 4 - Poor. 72 out of 1287 reviews" "
Rating 2 - Terrible. 91 out of 1287 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Iliana

Traveled with group, Traveled with partner
Liked: Amenities
The beach view was amazing and pools were awesome staff is great good service would recommend
Stayed 1 night in May 2024

10/10 Excellent

Yeidy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in May 2024

10/10 Excellent

Eleazar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was super nice and clean. Incredible views of the beach and staff very friendly and accomodating.
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Eleazar,Thank you for taking the time to share your feedback with us!We're thrilled to hear that you had a super nice and clean experience at our property. It's wonderful to know that you enjoyed the incredible views of the beach and found our staff to be very friendly and accommodating. Providing exceptional service and a memorable stay is what we strive for.We look forward to welcoming you back for another fantastic experience!Warm regards,

10/10 Excellent

Kadesha

Liked: Cleanliness, staff & service, property conditions & facilities
I like that you can take a taxi to the airport from this resort and they were able to accommodate me once I missed my flight.
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Kadesha, Thank you for sharing your experience with us!We're glad to hear that we were able to accommodate you when you missed your flight. Providing exceptional service, even in unexpected situations, is always our priority.We hope to welcome you back soon for another great stay!Best regards,

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend Westin Resort & Spa. Location on the beach was a plus for me. The restaurants were okay only because I'm a picky eater. My room was perfect! The staff was A1!!! Assisted me in the hotel. Scheduled shuttle service to airport. 10/10 will definitely stay here again.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Antoinette,Thank you for recommending Westin Resort & Spa!We're thrilled to hear that you enjoyed your stay with us, especially the beachfront location and your perfect room. It's fantastic to know that our staff provided top-notch service and assisted you throughout your stay, including scheduling shuttle service to the airport.We can't wait to welcome you back for another 10/10 experience!Best regards,

10/10 Excellent

Eduviges

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff was great!
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Eduviges, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back again.
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on May 14, 2024
Dear Angela,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. It’s very private and quiet. The beach is easily accessed.some of the staff are very nice and others did not want to be bother with a question.
Stayed 1 night in May 2024
Response from Social Media Coordinator on May 13, 2024
Dear Diana,Thank you for taking the time to share your feedback about your recent stay at The Westin Resort & Spa Cancun. We are delighted to hear that you found our hotel to be clean and enjoyed the private and quiet atmosphere. It's great to know that you found the beach easily accessible as well.We truly value your feedback regarding the staff interactions, and we apologize for any inconvenience you experienced. Please know that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that all guests receive the attentive service they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Be well

10/10 Excellent

Hugo

Stayed 6 nights in May 2024
Response from Social Media Coordinator on May 13, 2024
Dear Hugo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with very polite staff. The only things is they are very expensive on the food and beverage.
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 11, 2024
Dear Elias,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

6/10 Okay

Anais

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Expensive. Children’s activities were expensive and not included.
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 11, 2024
Dear Anais,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was beautiful. Facilities were all great. Service was great and the views and area were spectacular
Stayed 4 nights in May 2024
Response from Social Media Coordinator on May 9, 2024
Dear Megan,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Zembalist Dewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Everyone treated me like a king and my wife like a queen. Special thanks to Ricardo and Rudolph.
Stayed 2 nights in May 2024
Response from Social Media Coordinator on May 9, 2024
Dear Zembalist,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 15, 2024
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe
Stayed 3 nights in May 2024
Response from Social Media Coordinator on May 8, 2024
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 Terrible

Advik Prashant

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Social Media Coordinator on May 9, 2024
Dear Advik Prashant,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our ocean view balcony very much!
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 6, 2024
Dear Janet,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.Hopefully, you will come back soon to enjoy a new unforgettable experience

8/10 Good

ALEJANDRO G, dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Apr 2024
Response from Social Media Coordinator on May 2, 2024
Dear Alejandro G,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and pleasant. The facility was clean and the cooking classes were fun.
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 2, 2024
Dear Carol,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

10/10 Excellent

saurabh

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was very helpful and cooperative.
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on Apr 30, 2024
Dear Saurabh,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Octavio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved to stay at this hotel because you can tell they do care about client's comfort and they offer excellent services and options for an unforgettable holiday!
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 29, 2024
Dear Octavio,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax on vacations!!
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on Apr 28, 2024
Dear Hector,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 28, 2024
Dear Wilfred,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Maria Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 26, 2024
Dear Maria Teresa,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

6/10 Okay

Rosemarie

Liked: Cleanliness
Disliked: Property conditions & facilities
…good location.
Stayed 7 nights in Apr 2024
Response from Social Media Coordinator on Apr 25, 2024
Dear Rosemarie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Eneida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 24, 2024
Dear Eneida,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great Beach
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 21, 2024
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Sevitha

Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 10, 2024
Dear Sevitha,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First we stayed during the week (in April 2024) the property is just breathtaking! The views are incredible and so are all the people working at this resort! We stayed in the double room with a balcony - definitely worth the little extra - coffee in the morning and cocktails at night on the balcony were awesome! Other reviews were somewhat negative- I can’t imagine what happened on their stay to leave such a negative review- but I am blown away/ stayed here a few times over the past 3 or 4 years and every time has been amazing!! The rooms have a fridge and 4 cup coffee pot (coffee and sugar and powered creamer included), hair dryers and body wash, shampoo and conditioner. Such a nice resort and not expensive in the least. Beaches are beautiful and there are many, many loungers - the pools are pristine and was very nice and warm- not at all cold!! Property is at the end of the hotel zone - which means it’s very quiet - if u want crazy - this isn’t your spot! But if u want romantic or just a nice tranquil vacay this is your spot! Cancun at its best!!
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Elizabeth,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

8/10 Good

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Easy airport access. Nice beach, friendly staff
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Shari,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Good

Baljinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The water slide was not working
Stayed 3 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Baljinder,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are truly sorry our flow rider wasn't working while you were at the resort, please note that it has been under renovation, and we hope to have it working properly soon. Hopefully, you will come back soon to enjoy of a new unforgettable experience.Be well

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Beautiful property. Lots to do and wonderful staff. My only complaint is that you can hear folks walking in the hallway and in the rooms next to you. Still loved it! I will be back. Also the massage therapy staff is top notch!
Stayed 5 nights in Apr 2024
Response from Social Media Coordinator on Apr 19, 2024
Dear Diana,We're thrilled you had a great experience at our property! While we apologize for any noise disturbances, we're glad it didn't overshadow your overall enjoyment. Your feedback is valuable, and we'll address it to ensure a peaceful stay for our guests. We're delighted you plan to return and that you found our massage therapy staff top notch! Looking forward to welcoming you back soon!

10/10 Excellent

John Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to stay
Stayed 3 nights in Apr 2024
Response from Social Media Coordinador on Apr 18, 2024
Dear John Robert,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Excellent

Traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly what we were looking for. A quick, stress-free getaway. We endured a 90 minute time share presentation to ear resort credit (which we used for a nice massage!). The pressure to TAKE the presentation were stronger than the push of the sales team to make us purchase the 'ownership' option (it's not for us, we typically do adventure-based exotic, new-destination travel). they delivered what they promised in terms of incentive. We were housed in a part of the resort that was quiet, with direct access to the ocean. Clearly, the highlight of our experience was our dining at Arena- not the food per se- but the loving attention I received from Alesandro, who provided me an (off the menu) option for a broth, carrot, veggie and shredded chicken option to help with my bad stomach issue). His care for me was touching and memorable. All in all, a great stay.
Stayed 5 nights in Apr 2024
Response from Social Media Coordinador on Apr 18, 2024
Dear TraciWe're delighted to hear that your recent stay with us at The Westin Resort & Spa Cancun was exactly what you were looking for a quick, stress free getaway. Thank you for sharing your experience with us.It's wonderful to hear that you enjoyed the quiet atmosphere and direct ocean access in your accommodations. We strive to provide a serene environment for all our guests.Moreover, we're thrilled that you had a memorable dining experience at Arena and that Alesandro's attentive care left a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

Kourtney Kelly

Stayed 3 nights in Apr 2024
Response from Social Media Coordinador on May 8, 2024
Dear Kourtney Kelly, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in pretty early, still breakfast time. I had to pay for breakfast even though I paid extra to get breakfast included. But check in date was not included… what!? As I was checking in I was commenting I wanted to have breakfast and was excited to start vacation with a nice breakfast. Why wasn’t that communicated as I was checking in. Communication was horrible!!! Then our 2nd day having breakfast I had to pay for 1 of the 3. I get charge per person on the room but only given 2ppl breakfast.. what!! Also was not communicated at check in. Embarrassing having to pick and choose which one of us was going to skip breakfast for the day. I was told gym was on the 3rd floor. Walks up and down the 3rd floor… NOTHING. There was hair on the bathroom tub, disgusting.
Response from Social media coordinator on Apr 17, 2024
Dear Sandra,We're deeply sorry to hear about the challenges you encountered during your recent stay, and we apologize for any inconvenience caused by the issues with breakfast and communication. Regarding the breakfast inclusion, we sincerely apologize for any misunderstanding. Our breakfast package typically includes meals for up to 2 adults and 2 children under 12 years old, as specified on our booking website. We regret any confusion that may have arisen, and we understand the frustration of not having this information communicated clearly during check-in.Additionally, we apologize for the misinformation regarding the location of the gym. Our gym facilities are indeed located in the spa area, and we regret any inconvenience caused by the confusion surrounding this matter.We take your feedback seriously and will use it to improve our communication processes and ensure a smoother experience for our guests in the future. Please accept our sincere apologies for falling short of your expectations, and we hope to have the opportunity to welcome you back for a much-improved stay. Be well

8/10 Good

Samira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the beach
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on Apr 17, 2024
Dear Samira,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Good

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed the stay in April 2024 very much. The staff is attentive, the hotel has many good amenities and the beach is wonderful. This being not the first stay at this property and Cancun in general i was unpleasantly surprised by the pricing for food and drink. Simple foods like tacos, pizza and chips for 2 with no alcohol goes to 70 - 80 US dollars at this hotel. This is way too much even for the Unoted Stated.
Response from Social Media Coordinator on Apr 17, 2024
Dear Exaterina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

4/10 Poor

Mark C

Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on May 6, 2024
Dear Marc C,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was just OK but expensive. The beach was great and the pools were good. Plenty of chairs and umbrellas
Stayed 5 nights in Apr 2024
Response from Social Media Coordinator on Apr 14, 2024
Dear Gregory,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 Okay

Martina

Traveled with partner
Gorgeous beach area. Perfect for jumping waves. Lovely pool as well. We were unfortunately not impressed by the food (flavourless pizza and over drenched nachos), but we understand that people have different tastes. We were also a little flabbergasted by the price of food and drink. It seemed excessive for what it was. ~$30usd for a single person’s breakfast buffet was a bit out there.
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 13, 2024
Dear Martina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow front desk and we got locked out of our room at 10 am despite requesting an 11:00 checkout. Other than that, it was FANTASTIC!
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 14, 2024
Dear Paula,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

6/10 Okay

Sivakumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pro-The property was nice and clean . Beautiful location . Cons-Also the location since it is at the very end of the hotel area. Breakfast (not included) opens at 6:30 . If we book a tour then the bus will be there by 6:30 and you have to skip the breakfast. They keep 2 packets of coffee and we were 4 people staying and when asked the housekeeping staff mentioned that they will give only 2 packets every day after insisting that we had to leave early next day for the tour then they delivered another 2 packets of coffee Next day same thing happened. We stayed there for 5 days and out of which we had booked the tour for 4 days and all 4 days we had to skip the breakfast to catch the tour bus. There’s a frequent local bus service which goes around the town but since the property is located very far away it takes minimum 20 minutes to get to the restaurant area ( There are 2 restaurants inside the property ) we wanted to try other options. DoorDash or Uber eats don’t deliver since it is far away. Everything is very expensive including the coffee at Starbucks inside the market located inside the property. If you are going to stay in the resort enjoying all the amenities and beaches then go for it . But if you are going to take tours and want to explore local places then choose the other hotels located centrally.
Stayed 5 nights in Apr 2024
Response from Social Media Coordinator on Apr 13, 2024
Dear Sivakumar,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

8/10 Good

Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Social Media Coordinator on Apr 14, 2024
Dear Manuel,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Jennifer and Mario were great to me
Stayed 2 nights in Apr 2024
Response from Social Media Coordinator on Apr 12, 2024
Dear Wayne,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun. We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was amazing and the housekeeping was fantastic! However, the south building is in desperate need of renovation! The room smelled mildewy and the bathroom needs immediate help. The tub had been repaired, but the repair was peeling, and the shower floor had non-slip strips with sharp edges. In some areas, only the glue remained. We told the concierge, but nothing was done during our short stay. Where we stayed in the south building was quite a hike to the front desk and restaurants. The staff often transported us in golf carts and they were super! There were high-quality food options on-site. We ate at the Arena Grill, Sea and Stones, and at the breakfast buffet..Everything was delicious, but expect to pay U.S. prices. The drinks were very expensive. No cash is accepted, only credit cards or put it on the room tab. There are some incentives, such as free Starbucks and 2 free drinks at Sea and Stones. The location was safe and quiet, and we enjoyed our balcony, choice of 3 pools, and the beach. Westin provides towels, umbrellas, and loungers. It was a great vacation overall, but we avoided the room except to sleep and shower because it was not up to par. We'd go back to Cancun, but not to the Westin until it is fully renovated.
Stayed 4 nights in Apr 2024
Response from Social Media Coordinator on Apr 7, 2024
Dear Matthew,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

10/10 Excellent

deborah

Traveled with family
Liked: Cleanliness
I'd like that the property is so big it never felt crowded. Really enjoyed the pools and the ocean in the beach were absolutely stunning. The staff was all very kind, respectful and friendly. The breakfast every morning was delicious. Coffee was great. I will definitely come back again.
Stayed 6 nights in Mar 2024
Response from Social Media Coordinator on Apr 6, 2024
Dear Deborah,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.

10/10 Excellent

Siddhesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice property at start of hotel zone. It is right on beach , clean , good option to eat , friendly staff and bar by the pool . It is slightly aged but manageable. Recommended for families.
Stayed 3 nights in Mar 2024
Response from Social Media Coordinator on Apr 4, 2024
Dear Siddhesh,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 Okay

Jose

Stayed 5 nights in Mar 2024
Response from Social Media Coordinator on Apr 25, 2024
Dear Jose,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Social Media Coordinador on Apr 4, 2024
Dear Ronald,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,