评分基于 1,852 条真实点评
4.6 客房清洁度
4.5 服务和员工
4.6 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2023年7月13日 发布在：Hotels
酒店管理层的评论
2023年7月15日，回复：酒店管理层 Royal Sonesta Chicago Downtown
Dear Chun-Shu Thank you for the 10 out of 10 review. We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!Royal Sonesta Team
用户：真实旅客
发布日期：2021年7月2日 发布在：Hotels
酒店管理层的评论
2021年7月2日，回复：酒店管理层 Eric
Dear Chong Ren,
Thank you for your feedback!
We look forward to welcoming you back in the near future.
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
Disappointing Check-In Experience with Unprofessional Staff!!!
I recently stayed at The Royal Sonesta Chicago Downtown Hotel and had a very disappointing check-in experience, which set a negative tone for my entire stay.
The duty manager named Miss Kayshell in particular, was unprofessional and lacked basic courtesy. She seemed irritated by my questions and offered no solutions. Her attitude was condescending, and she made no effort to expedite the process or make me feel valued as a guest.
The front desk employee named Miss Diamond was equally unhelpful. She appeared to be poorly trained and lacked the knowledge necessary to handle even simple requests.
There is only one good thing happened and that was a front desk lady named Alex who was truly a gem of a person she not only acknowledged our concerns and disappointment but also tried to resolve within her own capacity. Thank you Alex
Overall, the lack of professionalism and basic customer service skills displayed by both the duty manager and the other front desk employee was unacceptable. This experience left me feeling unwelcome and frustrated, and it significantly marred my stay at the hotel. I hope the management takes serious steps to address these issues and improve their staff training and customer service standards.
Until then, I cannot recommend this hotel to anyone looking for a pleasant and hassle-free stay.
用户：真实旅客
发布日期：2024年5月31日 发布在：Expedia
Great customer service!
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
The property is undoubtly great but Disappointing Check-In Experience with Unprofessional Staff!!!
I recently stayed at The Royal Sonesta Chicago Downtown Hotel and had a very disappointing check-in experience, which set a negative tone for my entire stay.
The duty manager named Miss Kayshell in particular, was unprofessional and lacked basic courtesy. She seemed irritated by my questions and offered no solutions. Her attitude was condescending, and she made no effort to expedite the process or make me feel valued as a guest.
The front desk employee named Miss Diamond was equally unhelpful. She appeared to be poorly trained and lacked the knowledge necessary to handle even simple requests.
There is only one good thing happened and that was a front desk lady named Alex who was truly a gem of a person she not only acknowledged our concerns and disappointment but also tried to resolve within her own capacity. Thank you Alex
Overall, the lack of professionalism and basic customer service skills displayed by both the duty manager and the other front desk employee was unacceptable. This experience left me feeling unwelcome and frustrated, and it significantly marred my stay at the hotel. I hope the management takes serious steps to address this issue and improve their staff training and customer service standards.
Until then, I cannot recommend this hotel to anyone looking for a pleasant and hassle-free stay.
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Liked the property overall and where it was located. Staff were friendly and overall super satisfied
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Alexandra Gross
We are happy to hear you enjoyed your stay. We hope to welcome you back in the near future.
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
The staff was *amazing.* I was celebrating my boyfriend’s birthday. They made us feel SO at home and welcome.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Alexandra Gross
We are so happy we were able to make your stay special for your boyfriends birthday. We hope to welcome you back soon!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Amazing staff & great location. The best stay ever!!!
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Alexandra Gross
We are so glad you enjoyed your stay and the staff was great. We hope to welcome you back soon!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Beautiful hotel in a fantastic location! Great staff, very warm and friendly
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Alexandra Gross
We are so happy to hear you enjoyed your stay with us. We hope to welcome you back soon!
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Really nice room, clean and convenient
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Alexandra Gross
We are so happy to hear you enjoyed your stay with us. We hope to welcome you back soon!
