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Hotel Neptuno - Tritón

2.5 star property
Hotel connected to a shopping center in Playa with free parking

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your current months are June, 2024 and July, 2024.
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July 2024

Photo gallery for Hotel Neptuno - Tritón

Terrace/patio
View from room
In-room safe, desk, laptop workspace, iron/ironing board
Breakfast area
Lobby sitting area
Reviews
4.4

Popular amenities

  • PoolPoolPool
  • Air conditioningAir conditioningAir conditioning
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Avenida 3a y Calle 74, Miramar, Playa, Havana, Havana, 10400
  • Popular LocationMiramar Trade Center2 min walk
  • Popular LocationHotel Nacional de Cuba8 min drive
  • Popular LocationMarina Hemingway10 min drive
  • AirportHavana (HAV-Jose Marti Intl.)14 min drive

Most relevant reviews

ExperimentalCarousel

6/10 Okay

The bathroom is very nasty and the Bathroom curtain is very dirty. No one change it, that’s can make people sick. And th...
Amanda
Mar 14, 2020
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Room options

View all photos for Standard Double Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room, Sea View

10/10 Exceptional

Highlights

Air conditioning
TV
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe or closet
Desk
In-room safe
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room, Sea View

Highlights

Air conditioning
TV
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe or closet
Desk
In-room safe
  • 269 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Double Room

Highlights

Air conditioning
TV
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe or closet
Desk
In-room safe
  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room, Sea View

Highlights

Air conditioning
TV
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe or closet
Desk
In-room safe
  • 269 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Single Room

Highlights

Air conditioning
TV
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe or closet
Desk
In-room safe
  • 269 sq ft
  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Triple Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Triple Room

Highlights

Air conditioning
TV
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe or closet
Desk
In-room safe
  • 269 sq ft
  • Ocean view
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Havana

Located in Playa neighborhood, Hotel Neptuno - Tritón is connected to a shopping center. Notable landmarks in the area include Hotel Nacional de Cuba and Havana Cathedral, and travelers wishing to experience a bit of culture can try Museum of the Revolution. Malecón and Marina Hemingway are two other places to visit that come recommended.
Visit our Havana travel guideOpens in a new window

What's nearby

  • Miramar Trade Center - 2 min walk
  • Malecón - 5 min drive
  • Hotel Nacional de Cuba - 8 min drive
  • Marina Hemingway - 10 min drive
  • Plaza Vieja - 13 min drive

Restaurants

  • Bodegita Del Medio - 5 min walk
  • Restaurante El Palio - 6 min walk
  • Lounge - 4 min walk
  • Don Alfredo - 4 min walk
  • Sports Bar - Hotel Melia - 3 min walk

About this property

Hotel Neptuno - Tritón

Hotel near Malecón
Located close to University of Havana and Marina Hemingway, Hotel Neptuno - Tritón provides a terrace, a coffee shop/cafe, and a garden. The on-site international cuisine restaurant, Coral Negro, offers breakfast, lunch, and dinner. WiFi in public areas (surcharge) is available to all guests, along with a hair salon and laundry facilities.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Babysitting (surcharge), tour/ticket assistance, and multilingual staff
  • A gift shop, an elevator, and a 24-hour front desk
Room features
All 266 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like safes.
Extra conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • TVs with digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Coral Negro

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 21 floors
  • Built in 1991
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels

Entertainment

  • TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

Optional extras

  • Fee for wireless internet in public areas: USD 1 per hour (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Neptuno Tritón Havana
Neptuno Tritón Havana
Hotel Neptuno - Tritón Hotel
Hotel Neptuno - Tritón Havana
Hotel Neptuno - Tritón Hotel Havana

Frequently asked questions

Does Hotel Neptuno - Tritón have a pool?

Yes, this property has an outdoor pool.

Is Hotel Neptuno - Tritón pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Neptuno - Tritón?

Self parking is free at this property.

What time is check-in at Hotel Neptuno - Tritón?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Neptuno - Tritón?

Check-out is at noon.

Where is Hotel Neptuno - Tritón located?

Located in Playa, this hotel is within 6 mi (10 km) of Malecón, Marina Hemingway, and University of Havana. Hotel Nacional de Cuba and Museum of the Revolution are also within 9 mi (15 km).

Reviews

4.4
Rating 10 - Excellent. 8 out of 110 reviews" "
Rating 8 - Good. 18 out of 110 reviews" "
Rating 6 - Okay. 15 out of 110 reviews" "
Rating 4 - Poor. 16 out of 110 reviews" "
Rating 2 - Terrible. 53 out of 110 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

Reviews

6/10 Okay

Amanda, Cuba Havana

Disliked: Cleanliness, property conditions & facilities
The bathroom is very nasty and the Bathroom curtain is very dirty. No one change it, that’s can make people sick. And then the bed not comfortable. Every morning I had backed even my friend did massage for me.
Stayed 5 nights in Mar 2020

4/10 Poor

Franklin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
first and last time for me in that place
Horrible food, stinky rooms, and no Wi-Fi
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

8/10 Good

Liliam

Traveled with family
Repair , Retrain or Domolish
This hotel/motel is run down needs major renovations , beds are uncomfortable , shower clogged , pool area and service nice , elevator 1 working only and is damaged and slow , lobby personnel rude . I had a good time but they have to work on their amenity’s and service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
I like staff & service / I did not like facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Desiree Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival at the hotel we were told that the transaction for the room is for one person not a Couple/ husband and wife. So we had to pay additional for the other person although my name was listed on booking documents as a guest, guests were cramped into one elevator which got tired and stopped working for a few hours one day. The room is musty and hotel corridors are dark .It was a very disappointing stay. Due to having to pay extra for stay we had to cut our vacation . I’ve disputed the incident with Hotel.com seeking a refund for the rest of days we had paid for and up to writing this we have not heard back from them .
Stayed 18 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is Nice and clean I would love to go back soon the staff are nice and helpful
Stayed 8 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I booked this hotel as we needed a safe place to rest and keep our belongings before going to the Airport early on the 5th of Jan 2020. What we got was significantly less than! We found this hotel on your platform and thus were led to believe all the images and information were correct. Please see below a list of issues: Hotel 1. 1 out of the 4 elevators was working. Our room was on the 4th floor! Every we needed to leave the room it was a long uncomfortable walk up 4 flights of stairs or a long and unbearable wait until the lift arrived, only to find that it was full of people. 2. The passages leading to the rooms and dining areas were not well lit. I have 2 ladies in my family, none of which felt safe walking a dark and isolated passages by themselves, which meant I had to accompany them anytime they wanted to leave the room. 3. The Ceiling of the hallways had holes or was missing panels which meant when it rained, water flooded the passage and exposed the wiring for the lighting above. 4. On arrival we were offered breakfast which we thought that's great! What a disappointment and a complete waste of time! Due to lack of signage of any kind ( major emergency concern as well) we left our room, walked down 4 flights of stairs to the lobby only to be informed once we were downstairs that the restaurant was on the 1st floor, so it meant going up more stairs. The food itself was barely identifiable and there were clear signs of cross contaminat
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the hotel was like a prison and couldn’t wait to go home
Stayed 1 night in Dec 2019

8/10 Good

George, Miami

Traveled with partner
Liked: Cleanliness, staff & service
This is not a 5-Star Hotel, but the value you get for what you pay makes the Neptuno a great option if you are on a budget. The hotel is clean and the staff is friendly and helpful. The pool is big and the pool area is great. We made many friends here and will definitely be back.
Stayed 14 nights in Dec 2019

2/10 Terrible

Mariela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lo ation, the view of the ocean, the staff were very helpful.
Stayed 2 nights in Dec 2019

6/10 Okay

guillermo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid
Stayed 2 nights in Dec 2019

2/10 Terrible

Osmundo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deplorable.
Pecimo el lugar te digo no tenian agua caliente en la avitasion me parecio prehitorico el hotel no tienen wiffi.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

Zuylen, Miami

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is unacceptable property to stay, it is breaking apart.. it is not a 3 star hotel, i don’t rate this property not even 1 star hotel.. very disappointed with everything overall thanks
Stayed 5 nights in Oct 2019

2/10 Terrible

Engelbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing would not recomend never got my refund had a car accident
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very disappointing the elevator was hot and nasty, the bathtub was nasty and leaking the pillow was flat.
Stayed 1 night in Aug 2019

2/10 Terrible

Wesly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad as hell
Hi glad you asked i booked ghis hotel on th2 17th of july but made every effort to email and call your booking agency to cancel my reservation to a later date but nobody answered the phone or my emails. This website sucked now i am out $366.00
Stayed 3 nights in Jul 2019

2/10 Terrible

Ana, NY, NY

Disliked: Amenities, property conditions & facilities
Do not stay here. The hotel is partly in ruins and there are cockroaches, the breakfast room is 95 degrees with no AC and they had no coffee. Only one elevator works and it stinks, The staff are courteous and trying their best with what they have, but it is not a pleasant place. It is very isolated.
Stayed 5 nights in Jun 2019

2/10 Terrible

TAYRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible expirence
I don’t have words for express my feelings,really never more comeback to this place ,nothing is ok nothing ,I wrote to Expedia because I felt lose my money and comeback very unhappy was the worse experience in hotels that I had in my life .
Stayed 3 nights in Jun 2019

6/10 Okay

Sindy

Liked: Cleanliness, room comfort
Not really what I expected.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
This was a very old hotel which needs to be upgraded. My room had no telephone, no smoke alarm and electricity poor.
Stayed 5 nights in Feb 2019