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Aldea Kuká, Luxury Eco Boutique Hotel

4.0 star property
Lodge with private beach, full-service spa

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Aldea Kuká, Luxury Eco Boutique Hotel

Exterior
Exterior
Kuka Superior Suite - Junior Suite | Minibar, in-room safe, desk, blackout drapes
2 restaurants, breakfast, lunch, dinner served; international cuisine
Master Suite - Suite | Bathroom | Free toiletries, hair dryer, towels, soap
Reviews
8.6

Excellent

Popular amenities

  • Restaurant
  • BarBarBar
  • PoolPoolPool
  • On private beach
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
The price is $218
$267 total
includes taxes & fees
Jun 2 - Jun 3

Explore the area

Map
Calle Paseo Kuka S/N, Isla Holbox, QROO, 77130
  • Popular LocationHolbox Beach1 min walk
  • Popular LocationHolbox Letters16 min walk
  • Popular LocationHolbox Ferry4 min drive
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Room options

View all photos for Mangle Tapanco - Superior Double Room

Mangle Tapanco - Superior Double Room | Minibar, in-room safe, desk, blackout drapes

Mangle Tapanco - Superior Double Room

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
Daily housekeeping
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite - Honeymoon Suite

Minibar, in-room safe, desk, blackout drapes

Honeymoon Suite - Honeymoon Suite

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mangle Double - Standard Double Room

Mangle Double - Standard Double Room | Minibar, in-room safe, desk, blackout drapes

Mangle Double - Standard Double Room

8.9/10 Excellent

Highlights

Air conditioning
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
Daily housekeeping
  • 646 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite - Suite

Master Suite - Suite | Minibar, in-room safe, desk, blackout drapes

Master Suite - Suite

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Palma Real Junior Suite - Deluxe Junior Suite

Palma Real Junior Suite - Deluxe Junior Suite | Minibar, in-room safe, desk, blackout drapes

Palma Real Junior Suite - Deluxe Junior Suite

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
2 bedrooms
Private bathroom
2 bathrooms
Hair dryer
Rainfall showerhead
Minibar
  • 2906 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Kuka Superior Suite - Junior Suite

Kuka Superior Suite - Junior Suite | Minibar, in-room safe, desk, blackout drapes

Kuka Superior Suite - Junior Suite

Highlights

Air conditioning
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Aldea Deluxe - Delux Double Room

Minibar, in-room safe, desk, blackout drapes

Aldea Deluxe - Delux Double Room

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Palma Real Signature Suite - Superior Suite

Palma Real Signature Suite - Superior Suite | Minibar, in-room safe, desk, blackout drapes

Palma Real Signature Suite - Superior Suite

Highlights

Air conditioning
Blackout drapes/curtains
2 bedrooms
Private bathroom
2 bathrooms
Hair dryer
Rainfall showerhead
Minibar
  • 1399 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Aldea Tapanco - Honeymoon Suite Tapanco

Aldea Tapanco - Honeymoon Suite Tapanco | Bathroom | Free toiletries, hair dryer, towels, soap

Aldea Tapanco - Honeymoon Suite Tapanco

10/10 Exceptional

Highlights

Balcony
Air conditioning
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Mangle Suite - Standard King Room

Mangle Suite - Standard King Room | Minibar, in-room safe, desk, blackout drapes

Mangle Suite - Standard King Room

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
Desk
Daily housekeeping
  • 614 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Palma Real Suite - Deluxe Suite

Palma Real Suite - Deluxe Suite | Minibar, in-room safe, desk, blackout drapes

Palma Real Suite - Deluxe Suite

10/10 Exceptional

Highlights

Air conditioning
Blackout drapes/curtains
2 bedrooms
Private bathroom
2 bathrooms
Hair dryer
Rainfall showerhead
Minibar
  • 2583 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Palma Real Presidential Suite - Presidential Suite

Palma Real Presidential Suite - Presidential Suite | Minibar, in-room safe, desk, blackout drapes

Palma Real Presidential Suite - Presidential Suite

Highlights

Air conditioning
Blackout drapes/curtains
2 bedrooms
Private bathroom
2 bathrooms
Hair dryer
Rainfall showerhead
Minibar
  • 1507 sq ft
  • Sea view
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Ceiba Handicap - King Room Disability Access

Ceiba Handicap - King Room Disability Access | Bathroom | Free toiletries, hair dryer, towels, soap

Ceiba Handicap - King Room Disability Access

Highlights

Air conditioning
Blackout drapes/curtains
Rainfall showerhead
Hair dryer
Private bathroom
Minibar
In-room safe
Located on the ground floor
  • Sleeps 2
  • 1 King Bed

Similar properties

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Holbox Dream Beach Front Hotel
Pool
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (941)
The price is $114
$141 total
includes taxes & fees
Jun 5 - Jun 6
Holbox Dream Beach Front Hotel

About the neighborhood

Isla Holbox

Located in Isla Holbox, Aldea Kuká, Luxury Eco Boutique Hotel is on a private beach. Paseo Kuka Beach Path and Holbox Ferry are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Holbox Beach and Pajaros Island.
Visit our Isla Holbox travel guideOpens in a new window
View more Lodges in Isla HolboxOpens in a new window

What's nearby

  • Holbox Beach - 1 min walk
  • Holbox Letters - 16 min walk
  • Holbox Ferry - 4 min drive
  • Punta Coco - 8 min drive
  • Bioluminescence Beach - 16 min drive

Restaurants

  • Mandarina - 14 min walk
  • Roots - 15 min walk
  • El Ñañas - 11 min walk
  • Capitancapitan - 15 min walk
  • El Poblano - 15 min walk

About this property

Aldea Kuká, Luxury Eco Boutique Hotel

Upscale lodge by the sea
Near Holbox Beach, Aldea Kuká, Luxury Eco Boutique Hotel provides free breakfast (local cuisine), a poolside bar, and a terrace. This lodge is a great place to bask in the sun with a private beach and sun loungers. Indulge in a manicure/pedicure, a facial, and a body scrub at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Bike rentals, a roundtrip airport shuttle (surcharge), and smoke-free premises
  • Multilingual staff, tour/ticket assistance, and beach umbrellas
  • Luggage storage, wedding services, and outdoor furniture
  • Guest reviews give good marks for the beach locale and helpful staff
Room features
All guestrooms at Aldea Kuká, Luxury Eco Boutique Hotel boast perks such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Daily housekeeping and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 9:30 PM

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to noon
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kuká Bar
  • Kukatch
  • Malix

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool
  • Shopping

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from April 16 2024 to May 31 2024 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 13 and younger are not allowed at this property; All guests older than 13 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: MXN 20000 per stay
  • A tax is imposed by the city: MXN 48.86 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 9088 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
There is limited hot water on site
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 13 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Aldea Kuká
Aldea Kuka, Eco Isla Holbox
Luxury Hotel Boutique Aldea Kuka
Aldea Kuká, Luxury Eco Boutique Hotel Lodge
Aldea Kuká Luxury Eco Boutique Hotel Adults Only
Luxury Eco Hotel Boutique Aldea Kuká Adults Only
Aldea Kuká, Luxury Eco Boutique Hotel Isla Holbox
Aldea Kuká, Luxury Eco Boutique Hotel Lodge Isla Holbox

Frequently asked questions

Does Aldea Kuká, Luxury Eco Boutique Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

How much does it cost to stay at Aldea Kuká, Luxury Eco Boutique Hotel ?

As of Jun 1, 2024, prices found for a 1-night stay for 2 adults at Aldea Kuká, Luxury Eco Boutique Hotel on Jun 2, 2024 start from $218.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aldea Kuká, Luxury Eco Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Aldea Kuká, Luxury Eco Boutique Hotel ?

Aldea Kuká, Luxury Eco Boutique Hotel doesn't offer parking.

What time is check-in at Aldea Kuká, Luxury Eco Boutique Hotel ?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Aldea Kuká, Luxury Eco Boutique Hotel ?

Check-out is at noon.

Does Aldea Kuká, Luxury Eco Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 9088 per person applies.

Where is Aldea Kuká, Luxury Eco Boutique Hotel located?

Nestled on the beach, this Isla Holbox lodge is within a 15-minute walk of Holbox Beach, Punta Mosquito Beach, and Paseo Kuka Beach Path. Holbox Ferry and Holbox Baseball Park are also within 1 mi (2 km).

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 189 reviews" "
Rating 8 - Good. 29 out of 189 reviews" "
Rating 6 - Okay. 14 out of 189 reviews" "
Rating 4 - Poor. 9 out of 189 reviews" "
Rating 2 - Terrible. 13 out of 189 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Domenica Moro

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great to relax!
Stayed 4 nights in May 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very good....
Stayed 7 nights in Apr 2024

10/10 Excellent

Eric

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a small vow ceremony with some friends. We organized a small dinner on the beach that turned out great. The staff actually went above and beyond. There provided service that we didn’t expect. In addition, the dinner set up they did was incredible. I’ll never forget it. I would definitely stay here again. The one think I would have liked to know ahead of time was the $1000 hold for incidentals, that was kinda is steep. Also be forewarned that you can head everything in your room and there is no insulation. Other than that. Perfect place.
Stayed 5 nights in Apr 2024

10/10 Excellent

albert d

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is absolutely stunning. Extremely luxurious whilst also feeling natural and relaxed. Our room was spacious with a large outdoor area. The staff were always friendly and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Aldea Kuka! For us, we loved that it was a 15 minute walk from the town core and was very quiet in the evenings. The room was a bit strange as it had no chairs or tables, even on the balcony, but there were large cushions that were comfortable to sit on. The music during the day was repetitive and WAY too loud, but we had some noise cancelling earbuds, so we were all good from that standpoint. Breakfast was outstanding, staff were VERY helpful and kind, and the gym is an awesome addition that we used every morning!
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephanie

Stayed 4 nights in Mar 2024

10/10 Excellent

TONYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The service needs lots of help. Great hotel ,great place but they need to upgrade there service if they want to make it a DIAMOND.
Stayed 3 nights in Mar 2024

4/10 Poor

chad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel looks incredible inside & out! However looks are deceiving! Long story, short, the hotel staff are trained as if they're working at a 2 star hotel. The rooms look amazing, however due to the design of the hotel, and you're staying on the first floor room, you can hear every step & word the people above you make due to the design. The first floor ceiling boards are legitimately the 2nd floors actual flooring. Usually you have a ceiling, an air gap with insulation to stop noise transfer then a subfloor & flooring. Won't be returning!
Stayed 3 nights in Mar 2024

10/10 Excellent

Tamara, Toronto

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our 6 night stay at the Aldea Kuka. From waking up and lounging on our own private patio to taking a relaxing moment in yoga class to enjoying a delicious breakfast at 1130am every morning (loved that we weren't made to eat early...) to walking the beach countless times, we LOVED every moment. The staff and the prettiness of the property were bonuses!
Stayed 6 nights in Mar 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

natalie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DONT GO TO THIS HOTEL .Decided to stay here for a night. At check in, an hour after the standard time, the room wasn’t ready, they asked us to wait for 15 minutes which turned out to be 45. They give us a room which was in front of construction workers who could see inside of our room and made construction noises non stop. We asked to be moved to another room, they moved us to a room right next to the first one. At 4,50 am I went to the toilet and the toilet wasn’t working cause there wasn’t water in the wc. I go to the reception (5 am) there is no one there, completely closed and nobody around. I walk around the property at 5 am looking for someone to help me, I couldn’t find anyone. I went back to the room, couldn’t sleep and couldn’t use the toilet. A couple of hours later, around 8 am a loud banging noise begins and won’t go away for at least 1 hour. I go back to the reception, nobody goes to check on the noise, nobody says anything besides we are sorry for the inconvenience. I asked for a refund since I e couldn’t use the toilet and couldn’t sleep due to the noise and the lack of water. They offer a massage ! This hotel calls itself luxury but the only luxury part is the price, the people Working there at reception are useless and didn’t solve anything. The manager is useless and reception people are helpless. The only people working there and providing a good services are the restaurant and cleaning staff. A 700 dollar nightmare and a waste of money
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
If you’re used to 5 star service you’re going to be let down. I booked this hotel because the rooms looked beautifully decorated and modern for a remote island. Was pleasantly surprised by the cirque show that happens nightly at 8pm. Was really nice to be entertained during dinner. All of the staff at the restaurants and cafe were very attentive. Where this hotel fell short was daily cleaning of the rooms and restocking of items in the mini bar/ coffee. Not replacing towels even when we followed instructions. No thorough cleaning of the restroom or shower during the stay. There was loud construction in the morning to afternoon that was happening 2 days out of our 4 day stay. Also please double check you don’t leave anything in the room upon departure as it seems they don’t have a post office on the island in order to ship out anything left behind?

10/10 Excellent

Tobias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with great and extremely friendly staff. Shout out to the reception team, Nacho and Francisco for making our stay exceptional.
Stayed 4 nights in Feb 2024

2/10 Terrible

carey

Stayed 8 nights in Feb 2024

10/10 Excellent

Maxim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed our stay in Kuka. Gorgeous hotel, amazing location, great service.
Stayed 5 nights in Feb 2024

8/10 Good

Michelle

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best of Holbox The location is the best of Holbox The prices are the highest of Holbox The rooms are not the prettiest of Holbox - that was disappointing
Stayed 3 nights in Feb 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holbox 2024
The facility is very nice. Staff is extremely friendly. Some rules such as no outside beer allowed on the beach when 3/4 of the selection offered was unavailable! Seems extreme. We order al lobster pizza prices at 1026 pesos assuming it’s a nice place it should be good…. Was disgusting, frozen crust and gross disappointed with that for sure.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sophie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
A wonderful 4 night stay, the staff were all so lovely and helpful. Hotel is beautiful, quiet but a 15min walk to the town. Would definitely recommend and hope to be back soon. My only feedback would not too charge extra for a cappuccino for breakfast, things like that go a long way.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Eleanor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous! Would go back.
Stayed 5 nights in Feb 2024

4/10 Poor

morgan

Liked: Amenities
Disliked: Property conditions & facilities
The property was situated in an ideal spot on the beach, beautiful walking and views of the ocean. The hotel itself is well appointed and looked very picturesque. The downside was there was absolutely no noise buffering, every night and every morning sounded like a rugby match being played upstairs. ( as late as 11pm and early as 7 am) When I complained to the front desk on my 2nd morning and asked to switch rooms- they said they would talk to the room above mine and kinda just dismissed my issue. nothing changed, the rugby match continued . Also, on my first night, a giant cockroach was climbing down from the curtains, added stressor for sleep. The hotel also experienced frequent power outages.. I ended up leaving the property several days early because of the noise issues and only upon telling them I was checking out did they offer to give me a different room- but after four night of very little sleep and poor sleep at that, I would rather fly all the way home then take a chance on another room. While the staff were very friendly, it did little to alleviate my concerns. The restaurant food was subpar. For the prices they were charging, I would expect chips to be not soggy, cheese pizza to be somewhat edible, and at least some local dishes on the menu. This is a hotel for an American who wants an American experience and will eat swill with no complaint. There is no local flavor to be appreciated. I wouldn’t stay here again.
Stayed 8 nights in Feb 2024

6/10 Okay

LUIS

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excessive greediness and full on stinginess
While the property is phenomenal, the service and hotel policies are unfortunately the opposite. - A US$1,000 deposit is required at check in. This is absolutely ridiculous amount for what this hotel offers. Not even the Four Seasons asks for this much! - Debit cards are not accepted for deposits. Only credit cards. All other hotels accept this without question. It is actual cash at hand! - Food and items at the hotel boutique shop is way overpriced and does not do justice for the quality that is offered. Ie. a pizza was US$44! A straw hat US$300! Insane! These guys think they are in the maldives or something - We felt like staff was trained to forget about what customer service really means and focus more in to how do we profit the most from guests. Ie. No juice refill at breakfast and portions of fruit and yogurt were probably smaller than kids size. Anything extra would incur in an additional charge. The whole time felt like they were monitoring every single drop that guests had. Very disturbing. Zero tact and no clue about customer service. - Every time they would bring a bill, it would be printed with a "suggested" total with 15% tip included. Although this practice is common in other places, particularly the US, this is not appropriate. Gratuity should always be optional and discretionary based on quality of service. Never to be imposed and demanded. We will not stay here again and we'd rather pay more to be at another where they know how to treat a guest.
Stayed 4 nights in Jan 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5
Address
Calle Paseo Kuka S/N, Isla Holbox, QROO