Ratings based on 375 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
This was a beautiful property for enjoying my last two days in Saint Lucia. Unfortunately I had no power for about 7 hours upon my first day which resulted in me missing my school course online. However, it eventually got restored. Room was nice and clean. Reception staff was amazing, and so was staff in doolittles restaurant which is attached to the resort. My only complaint was the security guard Ian, at first he was friendly and nice but then it turned creepy. Every time I would walk by him he kept saying he wanted to see me tonight and wanted to see me later and hopes he sees me. This was too much for me and made me extremely uncomfortable as a solo female traveller that I wouldn’t be out of my room once it got dark due to this. Otherwise I enjoyed my stay.
by A verified traveler
Posted Apr 15, 2024 on Expedia
I liked that the property was secluded but I didn’t like that the whole property is very outdated.
Comment from Hotel Management
Apr 18, 2024 by Reservations, Hotel Management
Thank you for your review.The property style is so that clients can experience a true St Lucian living.
by A verified traveler
Posted Apr 4, 2024 on Expedia
Property is clean but could use some updating. Staff mostly friendly.
Comment from Hotel Management
Apr 18, 2024 by Reservations, Hotel Management
Thank you.
by A verified traveler
Posted Mar 28, 2024 on Expedia
I stayed five nights. I did not have running water for four of the five days, across three different water outages. I also had two power outages.
To accommodate me, they transferred me for two nights to a much cheaper room with a malfunctioning A/C and one day, I used a communal shower that multiple guests were using that also had a water shortage. One day, I had to use the restaurant bathroom because they couldn’t provide other options.
The staff lied to me that they would issue a credit for the water outages and claimed they never happened once I had flown back.
Awful experience that could have been resolved if the staff and management were honorable. Expedia even called on my behalf and they said hotel claimed issue never happened. When I confronted hotel management, they said Expedia misunderstood (which they billed to a language issue) and that I would be credited. As soon as I left their property, they reverted their position.
I’ve never encountered such a dishonest hotel management lacking empathy and decency before.
St. Lucia was beautiful, but this ruined it for me.
Comment from Hotel Management
Mar 28, 2024 by Reservations, Hotel Management
The hotel did experience water issues which was due to the water company not sending water to the entire area for weeks. Because the hotel is only accessible by boat, we were the most affected by this due to how water is pumped across to the hotel. This is 1st time we faced a situation this bad.However, we do have holding tanks at the property as a back up.We exhausted our water back up system because the water company could not restore the main lines due to their own issues that they were facing. We transparent with all guests as to what was happening and gave our best efforts to make everyone as comfortable as possible.Some were understanding and other were not.The room that was given to you for a shower was not used by others.We kept our word with the promise of a refund. We even confirmed this with the agency that you booked with.If you have not received your refund then you need to check with the agency as they are in possession of the funds.We do understand that your stay was not ideal and we do apologize again for this unexpected situation.
by A verified traveler
Posted Mar 14, 2024 on Expedia
It's named "Beach Club" and there is only a small dirty public beach. The pool was out of service so we were on a tropical resort with no place to swim. Judge Judy was blasting on the room tv when we arrived. The room didn't have a place to put suitcases on other than the floor, the wifi and blow dryer didn't work, there was no hot water, and breakfast was awful. The people weren't friendly and it was over priced. This is the first negative review I have ever written but people need to know what they are getting.
Comment from Hotel Management
Mar 28, 2024 by Reservations, Hotel Management
We are sorry that this was your experience.
by A verified traveler
Posted Mar 5, 2024 on Expedia
- 4 days/nights without running water and no backup system
- no fitness room/ctr as promoted
- no spa as promoted
- no dive center or shop as I.d.
- no functioning stove and oven in room as listed
- TV no signal
The facility is not functioning as a resort as the property is dilapidated structurally with some minor attempts at landscaping. The restaurant menu has limited items and unavailable items should be removed. Chef Andy is excellent and accommodated dietary restrictions.
Comment from Hotel Management
Mar 13, 2024 by Reservations, Hotel Management
Thank you for sharing your experience with us. I would 1st like to apologize for the inconveniences caused during your stay.A hotel would not be able to function or even stay open without water for 4 days.We did have interruptions with water due to the island's water supply undergoing repairs.There is a gym and a spa on property.Appointment must be made for the spa.Keys for the gym is collected at the office.While we no longer have a dive shop on property, diving is still an option for all guest.we provide as much information as we can upon arrival and a front desk agent is always available to assist with questions.
by A verified traveler
Posted Mar 1, 2024 on Expedia
Very quiet setting. Lovely views. Would not recommend this property for seniors or people with mobility difficulties. Property needs upgrading. We had water issues for the first 10 days. Someday as we didn’t have water for long periods of time. Food at the rest at was expensive and very slow
Comment from Hotel Management
Mar 13, 2024 by Reservations, Hotel Management
We would be out of business as a hotel if we were not able to provide running water for 10 days. There were interruptions in the water supply due to major work by the water supplier for the island.We do have back up systems however they can only last for so long without being able to replenish from the supplier.Lower rooms are available for person with mobility issues.
by A verified traveler
Posted Feb 14, 2024 on Expedia
Comment from Hotel Management
Mar 28, 2024 by Reservations, Hotel Management
Thank you for your review.
by A verified traveler
Posted Feb 11, 2024 on Expedia
Comment from Hotel Management
Mar 28, 2024 by Reservations, Hotel Management
We are sorry that you were disappointed with your stay.
by A verified traveler
Posted Feb 6, 2024 on Expedia
The property was amazing with breathtaking views at every turn ! The restaurant bar area was very hip we loved it . Was very hard to get ice
Comment from Hotel Management
Mar 13, 2024 by Reservations, Hotel Management
Thank you for your review.Happy you enjoyed your stay,
