Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
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Reviews of The Elser Hotel Miami

4 out of 5
The Elser Hotel Miami
398 NE 5th Street, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1002 out of 1314 reviews" "
Rating 8 - Good. 162 out of 1314 reviews" "
Rating 6 - Okay. 69 out of 1314 reviews" "
Rating 4 - Poor. 37 out of 1314 reviews" "
Rating 2 - Terrible. 44 out of 1314 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Chelsea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The elser is beautiful, but also very expensive, and they nickel and dime you for any and everything. Bottled water is $8 each and none is provided complimentary in-room. We requested 2 bottles of water that never came, then we’re charged for them at checkout. For a luxurious experience, maybe try providing the essentials at this price point, or at least luxurious service to match the price tag.
Stayed 5 nights in May 2024
Response from Brad on May 16, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience when I stay here
Stayed 1 night in May 2024
Response from Brad on May 16, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Read other reviews. Very positive experience. Highly recommended.
Stayed 4 nights in May 2024
Response from Brad on May 14, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Le Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
Stayed 3 nights in May 2024
Response from Nat Santiago on May 12, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Cecilia

Business traveler, Traveled with partner
Perfect
Stayed 1 night in May 2024
Response from Nat Santiago on May 12, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Marianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
Stayed 4 nights in Apr 2024
Response from Nat Santiago on May 12, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Kimberly, Fontana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
Stayed 2 nights in May 2024
Response from Brad on May 12, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
Stayed 2 nights in May 2024

10/10 Excellent

kit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
Stayed 1 night in May 2024
Response from Brad on May 11, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

yelana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
Stayed 3 nights in Apr 2024
Response from Nat Santiago on May 10, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy walk to restaurants and shops
Stayed 1 night in May 2024
Response from Nat Santiago on May 9, 2024
Hi Jason,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Megha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Apr 2024
Response from Nat Santiago on May 9, 2024
Hi Megha,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

angel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nat Santiago on May 9, 2024
Hi Angel,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nat Santiago on May 9, 2024
Hi Ian,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 Good

LaCiara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent. The tables in our suite was not clean. But for the most part it met our needs.
Stayed 1 night in Mar 2024
Response from Brad on May 8, 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 Excellent

KeiErikai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Will stay again.
Stayed 1 night in May 2024
Response from Brad on May 8, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 Terrible

Wenxuan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were informed that our room would be ready by the standard check-in time of 4 PM. However, despite arriving early and waiting patiently, we were not able to check in until nearly 5 PM. The front desk staff not only failed to provide our room on time but also denied us access, citing that the room was still being prepared. This delay significantly disrupted our subsequent meetings and dinner plans. Throughout this nearly two-hour wait, the front desk personnel were dismissive and insisted that the manager would handle the situation while instructing us to wait aside so as not to impede the check-in process for other guests. It was distressing to see other guests check in smoothly while we were left aside. The temporary solution offered was far from acceptable – we were given a dirty room to dressed up for our activities. Upon our return, the room had still not been cleaned, with visible stains on the sofa, used capsules in the coffee machine, and trash in the bins. Despite requesting housekeeping the next day, I was informed that rooms are cleaned every four days, a policy that was not communicated at any point during the booking process or check-in. Despite reaching an agreement with a housekeeper to clean the room, it remained in the same unclean state until my departure. This situation meant that I paid a premium price for substandard accommodations and endured distress due to the staff's handling of the situation, which greatly affected my entire itiner
Stayed 3 nights in Apr 2024
Response from Brad on May 7, 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok. A sofabed was the second bed for the kids.
Stayed 1 night in Jan 2024
Response from Brad on May 7, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

xiaoming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most beautiful and amazing hotel I have ever been to. Highly recommended.
Stayed 3 nights in May 2024
Response from Brad on May 7, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, wonderful views and the staff is exceptional. Would definitely recommend!
Stayed 7 nights in Apr 2024
Response from Brad on May 7, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just a block from the water front and very close to shopping and restaurant. Outstanding rooms. Mine had a full size refrigerator, dishwasher, and dishware. Very modern and clean.
Stayed 4 nights in Mar 2024
Response from Brad on May 6, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

VIJAY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view.
Stayed 1 night in May 2024
Response from Brad on May 4, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new hotel! A lot homeless around the area
Stayed 1 night in Apr 2024
Response from Brad on May 3, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Jonathan, Sudbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay with a beautiful view and reasonable prices!
Stayed 4 nights in Apr 2024
Response from Brad on May 3, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Jose, coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in May 2024
Response from Brad on May 2, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome modern and clean
Stayed 1 night in Apr 2024
Response from Brad on May 2, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Yoseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Brad on May 2, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Doreen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Great place.
Stayed 1 night in Apr 2024
Response from Brad on May 2, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

miao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brad on May 3, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Giancarlo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 3 nights in Mar 2024
Response from Brad on May 2, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Minnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing!!
Stayed 1 night in Apr 2024
Response from Nat Santiago on Apr 30, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice !
Stayed 2 nights in Apr 2024
Response from Brad on Apr 29, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Wilmari

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nat Santiago on Apr 30, 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 Excellent

Takeema

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Elser is in a prime location close to shop's, restaurants and the Miami Heat Basketball Stadium. My room was on the 27th floor with views to Kill for
Stayed 1 night in Apr 2024
Response from Brad on Apr 28, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all amenities
Stayed 2 nights in Apr 2024
Response from Brad on Apr 28, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here. We are leaving on a cruise and stayed here last year also. Great location, the gym is state of the art, rooms are gorgeous and the staff is phenomenal!!
Stayed 1 night in Apr 2024
Response from Brad on Apr 28, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 Good

Jeffrey, Wiarton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice pool area and fitness
Stayed 1 night in Apr 2024
Response from Brad on Apr 28, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 Terrible

Aide

Traveled with partner
Disliked: Staff & service
Check in was not welcoming. Refused to give me my complimentary drinks for being a VIP Expedia member. Excuse was that I had checked in too late and checking out at 11 am was too early. When bar area opens at 10am.
Stayed 1 night in Apr 2024
Response from Brad on Apr 28, 2024
I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All mentioned above was very good!
Stayed 1 night in Apr 2024
Response from Brad on Apr 28, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

James, Asheville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that it was close to the Cruise Port.
Stayed 2 nights in Mar 2024
Response from Brad on Apr 27, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Clara, NASHUA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brad on Apr 27, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 Terrible

Rosa

Stayed 2 nights in Apr 2024
Response from Nat Santiago on May 17, 2024
Dear Rosa,We're sorry to hear your stay was not up to standards. We'd like to hear more about what happened. We're looking forward to hearing from you soon.

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Brad on Apr 27, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 Good

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
The sound insulation is not good. I heard people talking and passing through my door every night. In addition, I lived there for four nights but there is no room cleaning service, not even once.
Stayed 4 nights in Apr 2024
Response from Brad on Apr 27, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Genevieve

Stayed 2 nights in Apr 2024
Response from Brad on May 16, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Manav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay over there.
Stayed 2 nights in Apr 2024
Response from Nat Santiago on Apr 26, 2024
Thank you for the great review, Manav. We hope to see you again!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brad on Apr 27, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

6/10 Okay

Lisa

Traveled with partner
Disliked: Amenities
New
Stayed 1 night in Apr 2024
Response from Nat Santiago on Apr 25, 2024
I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

10/10 Excellent

Virmarie

Stayed 2 nights in Apr 2024
Response from Brad on May 14, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 Excellent

Cecil

Stayed 6 nights in Apr 2024
Response from Brad on May 14, 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.