8/10 Good
Denise
Traveled with group
May 29, 2024
Liked: Cleanliness, property conditions & facilities
The positives : - the breakfast is varied and plentiful. The hotel is very clean and presented well. The rooftop bar with seating area is delightful. Bar food is not over expensive.
The ‘it’s okays’ :- complete lack of consistency with how great to just okay staff were. For example the first night at the bar ( Saturday) staff were great, engaging with the customers, and generally making the atmosphere at the bar great. A different day, my friend went to the bar and ordered her drink , told the guy where we were sitting, the drink never arrived. Bar food is delivered by a remote robot , by the time you get it , it’s not always hot. The reception staff, whilst ALL were polite , depending on the staff member , we were not always given the correct information.
Negatives :- The room doors are not soft closing and the insulation is poor- you are very aware when people have left their room and easily hear what their conversation is as they walk down the corridor.
Just in case anyone else needs this information, we ordered a twin room - Davy Dias had contacted me to ask if there was anything he could help with - so I said please separate the beds- his reply was “they don’t separate” - Yes they do, and very easily!
Also the rooms with a balcony it’s about 12inches in depth! But all the doors onto it do open.
Denise
Stayed 4 nights in May 2024