2/10 Terrible
Terra
Traveled with family
Jun 1, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never been this upset with a hotel before, and I stayed someplace with bedbugs once. We planned to spend 3 nights here over Christmas break 2023. We were in the room for about 30 minutes before taking our son to the water park area. We were in there for about 10 minutes when he came walking up to me, slipped on the slimy floor and fell, snapping his tibia in half. After spending hours in the emergency room, we decided it would be best to go home. I called the hotel to explain the situation and ask to be refunded for the next 2 nights that we would not be there. They said there was nothing they could do and, "sorry for the inconvenience" regarding my son breaking his leg in their water park. "Inconvenience"? Using stairs instead of an elevator is an inconvenience. Breaking a leg is a major life-altering event! When I asked what their policy was for injuries on the property, they said I could read them in the email that was sent to me when I booked the room. Obviously, this place and their staff care nothing about the children that go there. My son ended up having to have his leg reset after the initial casting and was in so much pain that he has been traumatized by the whole ordeal. He is afraid to walk for fear of falling and breaking his leg again. He is in physical therapy and missed four months of school. It's way more than an "inconvenience." Do not make the same mistake we did. Choose someplace else to stay. Your child's health may depend on it.